Where can I find the order number?
Retrieve the order confirmation from the email (firstname.lastname@example.org) with subject “Thank you for your order”. Your order number will be used by our support team to identify your purchase.
How long will it take to receive the refund?
We will refund within 72 hours after receipt. The actual accreditation of the paid amount depends on your credit institution and payment method.
We will check your request and we will get back to you by 3 business days (excluding Saturday and Sunday).
If you are asking for a return, we kindly remind you that all requests made on this page are valid only for online orders made on filotrack.com and within 14 days after your order receipt.